Travels Assistance Coordinator
AIG
- Kuala Lumpur
- Permanent
- Full-time
- Respond to policyholders’ enquiries offering appropriate solutions and information.
- Handle calls and casework for services such as lost luggage, lost documents, legal & medical referrals and medical evacuations.
- Provide general policy information (such as verification and limits of coverage), claims information and renewal information to customers and vendors
- Schedule and make follow-up calls on complex cases to customers
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, any field.
- Diploma/ Degree preferred or/with minimum 2 or more years’ of equivalent work experience
- Preferably Senior Executives specializing in Customer Service or equivalent.
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in any field.
- Demonstrated customer service experience
- Ability to reason and solve complex problems
- Excellent interpersonal, telephone and computer skills