JOB RESPONSIBILITIES: Support office and production IT infrastructure systems. Provide support for internal (Intranet) and external (Internet) systems. Proactively ensure the highest level of system and infrastructure availability. Install and maintain PC hardware (including peripherals), software, and network systems. Participate in the implementation of in-house systems, including documentation, training, troubleshooting, backup, and restore operations. Proactively monitor and provide technical support for server hardware and operating systems, networking, and security systems (including firewalls, antivirus protection, backup solutions, scheduled tasks, and PC performance). Perform fast and accurate data recovery in the event of system or application failure. Ensure all office computers are updated with the latest virus definitions and Windows security patches. Maintain data integrity and consistency during task execution. Respond promptly to user support requests and maintenance needs. Minimize the risk of hardware and software failure to save time and resources, including office computers, servers, and network equipment. Ensure data accuracy, usability, and proper documentation in in-house systems. Organize and maintain cleanliness and temperature control of the computer and storage rooms. Handle new system development, software license management, and installation. Set up and maintain desktops, laptops, printers, servers, and network equipment. Work independently and efficiently within a team environment. Demonstrate excellent communication, interpersonal, and customer service skills. JOB REQUIREMENTS: Degree in Information Technology or related fields Fresh graduates or candidates with a minimum of 1 year of experience in IT operations and support are encouraged to apply. Strong knowledge and skills in computer hardware, software, and network support. Show more Show less