Customer Service Officer - Control Tower (Rotational shift)
Toll Group
- Bayan Lepas, Pulau Pinang
- Permanent
- Full-time
- Perform inbound/outbound calls with Australia country trailer drivers
- Monitor drivers safety via Toll system
- Able to communicate in professional English
- Develop and maintain effective and professional customer relationships.
- Liaise with internal and external customer / stakeholders to ensure contractual obligations are achieved and agreed service standards are met.
- Responding to customer queries and resolving issues as defined by customer agreement and relevant processes.