Must-Have** (Ideally should not be more than 3-5) Proven experience in shell scripting in a Linux/Unix environment. Strong proficiency of SQL (Oracle-oriented) Understanding middleware technologies such as FTP and MQ messaging systems. Familiarity and knowledge of Citrix is a plus. Experience with job schedulers, particularly Mainframe Scheduler TWS (Tivoli Workload Scheduler for Z/OS), is a plus Experience with monitoring tools and incident management systems Understanding of ITIL framework or similar service management best practices