E-Commerce Customer Service Executive

• Diploma or equivalent
• Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment
• Quick learner with the ability to absorb extensive information on our brand's product offerings and communications/advertising program
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Excellent interpersonal communication skill, both verbal and written
• Motivated, energetic, driven work ethic and ability to use positive language
• Must be flexible and able to work on AFTERNOON & WEEKENDS shift rotation.
• Fresh graduates are welcome to apply too.

• Covers all aspect of related e-commerce customer service scope.
• Provide exceptional customer service by responding efficiently, accurately, and courteously on all customer transactions through inbound calls, live chat, and email correspondence.
• Attracts potential customers by answering product and service questions, suggesting information about other products and services.
• Assist with placement of orders, refunds, or exchanges
• Handle customer concerns, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Able to communicate concisely our company policies to customers

• exposure to e-commerce market
• allowance
• on the job training
• career growth

Maukerja