VP - Processing

• Corporate Actions
• Back Office Support
• Client Due diligence, client RFPs
• Transformation migrations (TOM)
• Operations Optimization programmes
• Promote relentless focus on service quality across Operational disciplines.
• Management of operational processes to meet or exceed service level requirements
• Accountable for continuous process improvement of existing processes and migration of new functions from the onshore business partner.
• Drive key employee initiatives to promote and position Markets & Securities Services Operations as the employer of choice
• What you’ll do:

• Execute on the annual budget and rolling operating plan for Corporate Actions (DCC&GC) Operations in Kuala Lumpur.
• Achieve cost management targets for the business.

• Establish and maintain effective relationship with Country Office colleagues in order to stay close to operational service requirements, identify areas of service improvement.
• Implement effective management and performance reporting to monitor ‘service quality’ and ensure appropriate metrics are in place to meet and exceed service standards and targets set by the Country Offices.
• Drive rigorous and customer-centric quality initiatives to improve quality across the business.
• Ensure appropriate mechanisms are in place to identify service issues and implement effective solutions to maintain client satisfaction.
• Provide advice and guidance to Custody Country Office Colleagues in respect to the operations supported in the City Offices.
• Engage in regional business forums towards enhanced and accelerated transformation outcomes

• Develop and maintain a professional, high quality operational Excellence for Custody Corporate Actions functions.
• Plan, direct and orchestrate the operation to ensure delivery of the business objectives.
• Managing, planning and directing the operation for Corporate Actions in line with overall business product and client service model.
• Plan, direct and orchestrate the operation to ensure delivery of the business objectives.
• Ensure most appropriate organisational structures, systems, procedures and controls are utilised in support of MSS business. Implement change as necessary to realise process improvement or enhanced product offering.
• Provide operational representation of Custody Corporate Actions from City Office perspective at the various regional and group committees or working groups.

• Effectively support change initiatives/programmes to achieve business goals.
• Ensure process improvement methods are used consistently by the Corporate Actions teams to achieve efficiency, leading to reduced errors and losses.
• Increase use of re-engineering and automation across end to end processes to drive efficiency.

• Implement strong risk management environment to negate operational losses, regulatory breaches and potential fraud.
• Ensure Corporate Actions Operations maintain ‘satisfactory’ ratings from Group Internal Audit.
• Implement effective business contingency plans in line with group policies and business partner requirements.
• Support CCO and LCO teams as required to achieve wider Risk MSS objectives.

• Recruit and retain the best people to support business goals and objectives.
• Motivate team performance through effective communication and implementation of best practice to achieve department and business goals.
• Drive staff development through soft skills training, personal development plans and performance management reviews.
• Ensure knowledge retention in Custody Operations through effective execution and delivery of business training.
• Plan effective cross training taking into account continuity, career progression, staff turnover and individual learning curves.
• Effectively manage staff performance, set individual / team objectives and performance targets.
• Reward and recognise service excellence and retain high staff morale through ‘celebrating success’.

• To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology.
• Awareness of the Operational Risk scenario associated with the role and acts in a manner that takes account of operational risk considerations.
• Observation of Internal Controls: (Compliance Policy / FIM requirements)
• Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
• Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.
• Ensure compliance with GSM, FIM and BIM’s.

• University degree level, or equivalent practical experience / maturity. Higher qualification not a bar provided aspirations commensurate with the position.

• Candidate will have extensive working experience (

• Management position with exposure to remuneration, performance management, team building and staff development.
• Securities Services Operations, to include Global and Direct Custody experience is preferred.

• Strong presentation skills, ability to communicate clearly, concisely and effectively in English, both oral and written.
• Multi-cultural background or experience, ability to work across broad range of cultures in support of HSBC Group values and objectives.
• Strong analytical skills, high attention to detail.
• Solid planning and organisational skills, with a proven ability to prioritise competing demands and communicate this effectively.
• Proven ability to execute and deliver change, within an operational context.
• Effective leadership with requisite interpersonal skills necessary to direct and motivate a large team to achieve results.
• Solution orientated, high energy characteristics necessary to support Securities Services business.
• Excellent interpersonal skills with the ability to build and maintain global and regional relationships at all business levels.
• Strong collaborative management skills with the various stakeholders.
• Detailed knowledge of global market infrastructure.

HSBC