Client Background: Web designing & digital marketing agency Tenure: Permanent Headcount: 1 Location: Miri, Sarawak Find opportunities to promote the agency's services to new and existing clients, and help develop new services. Ensure service commitments are met, including timely responses, reliability, and availability. Maintain strong client relationships to protect and grow the customer base. Keep clients informed about project or campaign progress and address their concerns quickly. Support the team with business tasks and coordinate daily account activities. Share customer feedback and sales leads to help improve sales and marketing efforts. Prepare client presentations, proposals, and reports. Work with internal teams to gather and analyze campaign data, then suggest improvements. Stay updated on the company's services and the latest digital marketing trends to communicate effectively with clients. Provide regular updates to the Account Servicing Manager on account progress and activities. Manage project timelines and expectations to ensure customer satisfaction. Ensure all deliverables are completed on time and within scope by coordinating with internal and external teams. Act as the main link between designers and clients, accurately conveying web design and feature requirements. Diploma in Digital Marketing or a related field. 2-3 years of experience in digital marketing, advertising, or client servicing in an agency setting. Experience working with SME clients and handling objections. Able to speak Mandarin for business while maintaining good English proficiency. Strong interest in digital marketing, with knowledge of trends, strategies, and performance metrics. Good at presenting data in a clear and compelling way. Can work well in a fast-paced, multitasking environment. Highly organized, detail-oriented, and able to meet deadlines under pressure without sacrificing quality.