Responsibilities The officer KYC MO responsible for carrying out daily business-as-usual (BAU) tasks related to KYC and Account Services within the bank&aposs operations function. This role requires ensuring that all operational activities comply with the bank&aposs risk management and compliance requirements, in line with regulatory standards and industry best practices. The officer KYC MO is accountable for maintaining the completeness, accuracy, integrity, and compliance of all activities performed, in accordance with the bank&aposs policies. Basides, collaborate internally with relevant stakeholders and business units to resolve any issues that may impact the completion of KYC for New-to-Bank corporate and financial institution (FI) onboarding. Responsbilities KYC and Client Servicing Responding to the customer enquiries received via email Coordinating with the potential customer and collecting the onboarding documents. Review of onboarding documents to ensure KYC norms are met for new-to-bank customers. Coordinate with the customers and collect expired documents (e.g., Trade License, Passport copies, identification documents etc.) Perform the re-KYC for the customers on the scheduled frequency. Identify process improvement opportunities considering optimal cost management and team productivity; Follow-up regularly with internal customers for updates on outstanding items and respond to queries to resolve outstanding issues in a timely manner; Uphold Bank&aposs high service standards to deliver the required levels of service to all internal or external customers Develop MIS and update line manager at pre-agreed periodicity Training & Awareness Keep up to date on risks of Financial Crimes, and be aware of current regulations, policies, and procedures. Ensure all allocated trainings are completed in a timely manner Qualifications Bachelor&aposs degree in Finance, Accounting, Business Administration, or a related field. Minimum of 3 years of experience in banking, financial services, customer onboarding, loan operations, or a similar function. Good understanding of KYC, AML, and customer due diligence (CDD) procedures and requirements. Strong interpersonal and communication skills with a client-focused mindset. Detail-oriented with strong organizational and follow-up skills. Proficiency in Microsoft Office (Excel, Word, Outlook) and ability to generate reports (MIS). Professional certifications such as ACAMS, CFE, ORM, or those related to Blockchain/Fintech are advantageous. Beyondsoft (Malaysia) Sdn. Bhd. is committed to being an equal opportunity employer and provides equal employment opportunities to all employees and applicants. We strive to cultivate a workplace that celebrates diversity and inclusion, where individuals of all backgrounds-regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, or any other distinguishing trait-can succeed and thrive. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, national origin, disability status, genetics, sexual orientation, gender identity, or expression. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the entire employee lifecycle. We are focused on creating an environment where everyone can reach their full potential. Employment offers from Beyondsoft (Malaysia) Sdn. Bhd. are contingent upon the successful completion of any required pre-employment processes, in line with applicable laws and regulations. Beyondsoft (Malaysia) Sdn. Bhd. does not ask for any recruitment fees, nor does it request any unauthorized payments from candidates as part of the hiring process. Show more Show less