The role involves business analysis, which focuses on understanding and translating business needs into actionable insights. S/he will lead efforts in understanding business needs. This involves documenting requirements, modeling processes, identifying improvements, and preparing essential user documentation like URS, UAT, and test cases. Responsibilities Manage IT projects, including providing related quotations. Document business requirements, model business processes, and identify opportunities for process improvements in agile environments. Collaborate with the software development team throughout projects. Prepare URS, UAT, user manuals, test scripts, and test cases for users. Conduct internal software testing to ensure software capabilities before UAT. Work closely with clients, technicians, and managerial staff. Manage information technology and computer systems. Ensure timely and accurate delivery of technology services to users. Liaise with IT Manager for establishing the computer systems budgets and expenditures Coordinate with external hardware/infrastructure vendors for services. Troubleshoot hardware, software, and network operating system issues. Stay informed about the latest hardware and software technologies. Conduct orientation and technology training for new users. Provide individual training and support upon request. Provide recommendations to end users about accessing information and support, adhering to policy guidelines. Maintain a current and accurate inventory of technology hardware, software, and resources. Ensure compliance with IT and security policies. Building and maintaining IT systems and equipment. Provide advice on IT solutions and upgrades. Perform additional duties as assigned by the immediate superior or management. Qualifications Bachelor's Degree in Computing/Technology or Accounting / Finance/ with IT exposure. Minimally 4-6 years of relevant work experience Proven working experience as a project management in the information technology sector. Solid technical background, with understanding or hands-on experience in software development and web/cloud technologies. Excellent client-facing and internal communication skills. Excellent written and verbal communication skills. Solid organizational skills including attention to detail and multitasking skills Strong working knowledge of Microsoft Office Show more Show less