Description:· Lead and manage CCA HUB operations and the team members.· Oversee and ensure Credit Review process is in accordance with SLA/TAT· Oversee and ensure proper monitoring and flagging excesses/overdue of non-Treasury product (OD, Loans & Trade) to Business Unit on daily / monthly or quarterly basis.· Oversee and verify excesses/overdue are duly approved by appropriate authority and accordance to policy (Transactional Excess Policy, Lending Authority Limit, GCB Matrix)· Oversee and ensure excesses/exceptions escalation to Management via monthly and quarterly exception reports.· Oversee and ensure credit approval is as per Lending Authority Limits (LAL) policy.· Oversee and ensure limit allocation and line implementation is processed on a timely basis.· Oversee and ensure other credit admin support to Global Financial Institutions (GFI) is processed on a timely basis.· Support the Section in delivering the Service Level Agreement (SLA) and achieving the Key Performance Indicators. Monitor team performance and overall discipline.· Disseminate information to team members to ensure adherence to policy.· Understand the training and development needs of your team members and able to identify performance gaps, to provide coaching support.· Perform required compliance due diligence – RCSA / CSA, Internal Audit, External Regulators.· Willing to take on new challenges and work in a fast-paced environment.· Be an effective change manager for continuous improvement and supportive of improvement opportunities identified by others.· Driving team engagement and use team feedback and own initiative to ensure targets are achieved.· Involved in people management, including all HR related issues, as well as performance appraisal and staff development.· Listen to team member’s feedback, create an open communication culture, and resolve any issues or conflicts.· Work closely with cross-functional teams and leaders across many levels of management to deliver positive outcomes.· Addressing escalated cases/complaints and requests in a prompt and efficient manner while maintaining high standards of quality.· Performs other responsibilities and duties periodically assigned by supervisor to meet operational and/or other requirements.QualificationsWe are looking for candidates:· Bachelor’s degree with at least 5 years of relevant experience in supervisory role.· Pleasant disposition with good interpersonal skills and excellent written and communication skills with the ability to communicate at all levels.· Presents self in a confident and professional manner.· Strong leadership and coaching skills with ability to engage and motivate team members.· Thought leadership in conceptualizing ideas and translating them into tangible outcomes and benefits.· Ability to multitask and operate in a fast-paced team environment.· Good analytical skills with ability to work effectively, independently with minimum supervision in a fast-paced and under intense pressure.· Collaborate well with others as a Leader, with the requisite analytical and managerial skills to perform detailed/technical work without losing sight of ‘big picture’ issues.· Ability to effectively engage and communicate with business management at senior and working levels and key stakeholders.· A high level of integrity, drive, proactiveness, agility and the ability to work under pressure are essential attributes.· People leadership to manage a team and soft skills to influence stakeholders on the digital transformation journey.· Independent, resourceful, and enthusiastic with a high sense of integrity.· Highly adaptable in an ever-evolving digital environment.· Systematic approach with good organization and planning skills.· Strong team player with the ability to demonstrate good teamwork amongst colleagues.· Self-motivated, dedicated, committed to deliver results.· Possess a positive attitude, initiative, responsive and takes ownership of issues.· Proficient in Excel and PowerPoint slide
