Executive, Customer Operations Management (Temporary - 6months)

• Prepare timely sales report, backorders and sell-out data report.
• Prepare and monitor customers' accounts receivables clearance, sales support tools, customer's promotion compliance and on shelf availability.
• Support other administrative works when required.

• Key person to coordinate and liaise with CAMs/Senior Manager/IT dept. in addressing any gap in the matter of A&P mapping and matching issues in Exceedra.
• Assist Senior Manager in preparing and compiling the Customers' Accounts Receivables report, OSA template, promo compliance and sales bulletin template for CAMs input.
• Prepare daily sales tracker and circulate the reports to relevant stakeholders.
• Key person to update rolling monthly sales target and monthly sales LE (latest estimate) in sales reports.
• Key person to update Customers' Accounts sell-out data, as well as provide month-on-month sales trend analysis.
• Monitor and follow up on aging accounts receivables from Customers' Account.
• Assist in any special projects related to selling, order processing, customer service and logistics, backorders, whenever necessary.
• Coordinate with CAMs and Senior Manager in gathering and verifying all necessary information for Customers' Account administration activities.

• Oversight on Customers' Account Trade Return with one direct reporting of assistant.
• To backup COM (Customers Operation Management) team and extend necessary support in the event team member is out of office and to undertake assignment when required by immediate superior.

• Hands on experience with Microsoft Excel and data ambiguity.
• Strong analytics skill with the ability to collect, interpret, analyse and disseminate significant amounts of information with attention to detail and accuracy.
• Ability to work in a team with attention to detail.
• Ability to understand business needs and deliver business-oriented process improvement recommendations.

• Bachelor's Degree in any field.
• Minimum 1-2years work experience preferably managing clients.

DKSH