Application Engineer (Channel & Payment Application) (Shift)
OCBC Bank
- Malaysia
- Permanent
- Full-time
- Support day-to-day IT operations – production issue resolution. Analyse issue raised by users or reported by monitoring system. Perform impact analysis and suggest workaround solution for service recovery.
- Ensure problem, preventive and enquiry cases are followed up, tracked, updated accurately, and closed on timely manner.
- Be able to specify the monitoring requirement and observing system abnormality ahead of time to prevent issues from happening.
- Be able to conduct application capacity planning and perform performance tuning.
- Be able to participate/conduct regular DR simulation/live DR exercise.
- Up to 10 years of IT experience & 5+ Years on Channels and Payment applications in banking/financial services industry. Domain knowledge on:
- G3 (Instant Fund Transfer)
- Internet Banking
- Equity markets and Financial Markets products and Order Management Flows.
- Possess good knowledge on 3 tiers-architecture application to:
- Provide L2 support – Be able to understand the application architecture, and interfaces to upstream/downstream.
- Application Technical Support on either of the following:
- Applications based on Java technology and WebLogic/ Websphere/ JBoss OR
- Applications based on .NET technology and Microsoft IIS
- Platform Knowledge on Linux/ UNIX OR Windows Server.
- Database knowledge on MS SQL OR Oracle database.
- Good interpersonal skills and capable to communicate with different work groups within internal IT, BU/Operations and external vendors.
- Required to work on shifts on a rotational basis to provide 18 by 7 support with 2 days off. (9 hours per shift – 6:30am to 3:30pm/ 2:30pm to 11:30pm)
- Work location is in Cyberjaya