Catering and Events Manager

• Liaise closely with the proactive sales team in proposing the best deal when handling leads and inquiries, in order to convert the leads or inquiries to definite events.
• Prepare proposals and contracts for leads, addressing inquiries received from Sales personnel.
• Follow through from negotiation until departure for events assigned.
• Liaise with clients on event details and provide professional advice on set-ups and event planning.
• Practice upselling at all opportunities to maximize revenue.
• Ensure effective communication with clients and internal departments.
• Responsible for the dissemination of groups related information to other departments e.g. issuance of banquet event orders, group resumes and chair pre-event meetings.
• Maintain close coordination with respective departments on organizers' requirements and last-minute event requirements.
• Be visible to organizers and clients during their event and monitor guest satisfaction.
• Oversee the operation of banquet functions and work closely with various departments to ensure quality service is delivered to the clients at all times.
• Regularly review master account postings to ensure postings are correctly carried out.
• Review bills with organizers regularly so as to eliminate adjustments needed on final invoices.
• Maintain close communication with relevant Sales personnel during the process.
• Involve relevant Sales personnel during post-event meetings and post-event follow-ups.
• Verify total charges and layout of invoices prepared by the Finance team.
• Obtain feedback from clients and follow through with the necessary actions.
• Refer leads and send event profile information to relevant sister properties.
• Maintain the active event profile database and group chart.
• Establish and maintain files of key accounts, assisting the Director of Catering and Events in maintaining the accounts management system.
• Establish good working relationships with internal stakeholders (other departments of the resort) and external stakeholders (clients, event contractors, suppliers).
• Actively participate in achieving departmental goals.
• Closely monitor account revenue and business production.
• Provide feedback on market trends and keep updated with client relationships and overall business goals.
• Assist the Director of Catering and Events in the forecasting of group room nights and banquet revenue.
• Arrange client visitations as and when necessary.
• Handle inquiries for re-booking of business and new leads when Sales personnel is not available.
• Closely communicate with relevant Sales personnel regarding the negotiation processes.
• Conduct site inspections for potential clients at the resort.
• Attend regular communication meetings with operations team to update on event details.
• Ensure effective and close communication within the department and other departments.
• Maintain timely and responsive communication with clients.
• To manage any other tasks and responsibilities that may be assigned from time to time.

• Minimum 2 to 3 years of experience in a similar capacity with international chain hotels.
• Excellent command of written and spoken English and Bahasa Malaysia to meet business needs. Other languages will be an added advantage.
• Good team player and able to manage by example.
• Good communication, interpersonal, presentation and organizational skills.
• Possesses resort sales experience and strong database will be an added advantage.
• Able to work under pressure and deal with stressful situations during busy periods.
• Familiar with local Langkawi market and good at marketing trend analysis.
• Willing to relocate and work in the Langkawi island.

Pan Pacific Hotels Group