Account Service Executive
Experian
- Mid Valley City, Kuala Lumpur
- Permanent
- Full-time
- Proactive and prompt client engagements to drive renewal and growth of the assigned portfolio.
- Understand client requirements and provide direct product recommendations, through effective communication and collaboration with different cross functional teams.
- Provide best-in-class service experience to clients through effective handling of all enquiries and feedback in a timely and professional manner within committed service-level-agreement (SLA).
- Comply with legal and compliance related policies and abide by standard protocols and processes as stipulated via the business.
- Achieve or exceed targets and objectives (e.g: Renewal % / NPS).
- Assume any report or task assigned that are relevant to accounts servicing and renewals.
- Minimum 2 years of experience in accounts renewal and/or customer service
- Strong sense of client-centricity and ability to connect with diverse client profiles
- Outstanding interpersonal, presentation and communication skills, written and verbal
- Excellent situational-handling skills and ability to thrive in a fast-paced environment
- Proactive with a positive learning attitude and desire to learn the ropes
- Proven ability to excel both independently and as part of a team
- Proficiency with MS Office Tools (Word, Powerpoint, Excel)
- Diploma/Degree in business or relevant studies
- Bilingual candidate (English & Mandarin)
- Familiarity with Singapore business landscape is preferred
- Familiarity with Salesforce is preferred