Senior Director, Global Business Services (GBS) Centre
Kuala Lumpur
Permanent
Full-time
15 days ago
Senior Director, Global Business Services (GBS) Centre . If you are passionate about playing a key role in the success of a Top-Notch company, we want to hear from you! Our client's project is a well-established brand in the Information Technology industry who is now looking for a passionate and driven Senior Director, Global Business Services (GBS) Centre position . This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. Service Delivery Leadership Provide strategic and operational leadership for the delivery of "captive" shared services to the Singtel Group, ensuring a customer-centric, high-quality, and scalable service experience.including the following functions: (i) Finance Operations: Manage end to end finance processes including Accounts Payable, Billing, Credit Management, Sales Commission, and General Accounting (Record-to-Report), ensuring accuracy, timeliness and compliance. (ii) Procurement Services: Deliver operational procurement support and vendor management, driving efficiency and adherence to procurement governance. (iii) Legal Contract Services: Provide contract lifecycle support including contract drafting, reviewing, and administrative support. (iv) HR Payroll Services: Manager payroll processing, statutory filings and compliance across supported entities, working closely with Group HR. (v) IT Support Services: Oversee end-user support, IT service desk operationsand coordination with Group IT for basic infrastructure and access management services Centre Operations Management Lead the daily operations of the KL GBS Centre, ensuring business continuity, operational excellence, and adherence to defined SLAs, KPIs, and compliance requirements Drive continuous improvement, automation, and standardization of processes. Ensure cost optimization and resource efficiency across all service lines. Leverage data and analytics to monitor performance, identify trends, and proactively resolve service delivery issues. Stakeholder Engagement Act as the primary liaison with internal customers, business units, and corporate functions, ensuring alignment between GBS and evolving business needs. Build and maintain strong relationships with external stakeholders, including government agencies, regulatory bodies, and strategic partners. Represent the KL GBS Centre in audits, compliance reviews, and strategic planning forums. People Leadership Lead, motivate, and develop a high-performing team across multiple functions, fostering a culture of service excellence, , innovation, and accountability. Promote cross-functional collaboration, knowledge sharing and professional growth of teams. Champion talent development, succession planning, and employee engagement for talent retention and building a sustainable talent pipeline. Serve as a visible and credible leader for the GBS Centre, both within the Singtel Group and to the external ecosystem Strategic Enablement Support and drive the transformation of the KL Shared Services Hub into a full-fledged GBS Centre. Contribute to the broader Corporate Centre optimisation initiatives including the use of intelligent automation tools and AI-driven solutions to complement the human workforce Ensure readiness for future expansion, including infrastructure, talent pipeline, and service scalability. Other Duties Undertake any additional responsibilities necessary to ensure the successful operation and evolution of the KL GBS Centre Skills for Success: Bachelor's degree in Business, Accounting, IT, or Engineering At least 15 years of experience in shared services, operations, or corporate services leadership. Minimum of 8 years in a senior management role with a proven track record of managing multi-functional service centres or GBS environments. Experience working in a matrixed operating model with exposure to stakeholder management across geographies and BU Strong understanding of finance, procurement, legal, HR, and IT operations. Experience working with government/regulatory bodies in Malaysia is a plus. Strong financial and commercial acumen, with experience in cost management, budgeting, and business case development Excellent stakeholder management, communication, and leadership skills. Strong people leadership and talent development capabilities, with a track record of building high performing, engaged teams. Cultural sensitivity and adaptability to operate effectively in a diverse, cross-border environment WHAT'S ON OFFER You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression To submit your application, please apply online or email your UPDATED CV i n Microsoft Word format to [HIDDEN TEXT] . Your interest will be treated with strict confidentiality. CONSULTANT DETAILS Consultant Name: Mangala K S (Asha) Reg No: 201201037177 Avensys Consulting Sdn Bhd Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy. Show more Show less