Regional DCIM Specilaist
Schneider Electric
- Petaling Jaya, Selangor
- Permanent
- Full-time
- Ensure safe working and follow local guidelines
- Assign & co-ordinate internal work order management tool
- Perform installation & configuration support in Schneider DCIM software applications and environmental monitoring devices remotely & on-site as requested
- Configuration support in Schneider Network Management Cards
- Work closely with the Regional Delivery Manager/ Project Manager
- Perform onsite and remote troubleshooting of Schneider DCIM Softwares and Troubleshooting in communication protocols like SNMP, Modbus RTU & Modbus TCP
- Develop and enhance project documentation to enrich customers' experience
- Support & utilize cross-border collaboration to maximize customer satisfaction
- Articulate to an internal and client project team the necessary steps/pre-requisite required to complete the scope of work
- Ability to identify DCIM problem statement(s), solution proposal, and scope of work with a defined project plan
- Participate in the technical review process for product enhancements
- Perform post configuration review and deliver admin training to partners and end users
- Liaise with Product Managers or the Custom Solutions team, provide feedback from customers for improvements
- Identify lead generation in services and software licenses
- Colloborate with regional sales and provide possible solutions around customers' needs and deliver services
- Basic Linux Administration – configure IP address, DNS/ hostname resolution, stop/start/enable service will be an added advantage
- Hyperconverged Infrastructure solutions – Dell VxRail, Nutanix AHV and ESXi, HPE SimpliVity, Cisco HyperFlex will be an added advantage
- Basic familiarity with PKI and SSL certificates will be an added advantage
- Global family leave
- Comprehensive medical coverage for employee and dependents
- Worldwide Employee Stock Ownership
- Associate/Bachelor's degree in a technical discipline or equivalent experience
- Minimum three years' experience providing DCIM customer support for complex technical solutions in a Data Centre environment
- Experience in customer-facing, project management, analysis, technical troubleshooting skills
- Demonstrated basic technical knowledge of:
- Data centre IT components and interconnections (servers, Blades/Blade Chassis, network switches, RACK PDUs, etc.)
- Data centre networks and protocols (TCP/IP, VLANs, SNMP, Modbus)
- Structured cabling components and concepts (patch panels, fibre, copper)
- Data centre facility components (UPS, PDUs, single and 3 Phase Power, CCU)
- VMware vSphere ESX/ESXi VM configuration
- Accountability and the ability to adapt/ multi-task/ manage changing priorities
- Ability to work flexible hours travellingl up to 50% as required, some globally
- Data centre surveys and audits
- Ambitious, self-motivated, able to learn and apply new skills quickly
- Good communication and interpersonal skills
- Working experience in Salesforce and WO management would be an added advantage
- Certification in Schneider DCIM software's is added advantage
- Certification in networks & routing concepts would be an advantage but are not mandatory
- VMware Certified Professional or equivalent will be an added advantage
- Microsoft Certified: Windows Server Hybrid Administrator Associate – Certifications (or equivalent) will be an added advantage
- Nutanix Certified Professional or equivalent will be an added advantage
+12% organic growth
135 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporationsYou must submit an online application to be considered for any position with us. This position will be posted until filledSchneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.We mirror the diversity of the communities in which we operate and we ‘embrace different’ as one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.You can find out more about our commitment to Diversity, Equity and Inclusion and our DEI PolicySchneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.