Tele Sales Executive - Subang

Rentokil Initial

Shah Alam, Selangor
Permanent
Full-time

1 month ago

Job Description:We are looking for a motivated, dynamic Tele Sales Executive to join our team based at Headquarter (PJ). Your responsibilities will be to convert incoming enquiries into sales or secure appointment for site inspection and good in follow up with customers.To help to achieve this, we will provide you with a competitive base salary, highly rewarding incentive structure and career opportunities. You will also be given full product training, with hands on assistance from the Residential Indoor Sales Specialist team.In this role you will be responsible for:

Responsible for handling incoming calls for opportunities
Process enquiries and proactively resolve customer issues & challenges effectively
Build strong internal and external relationship through customer service support and delivery
Convert incoming enquiries into sales or secure appointment for site inspection
Identify and follow-up opportunities to gain new customers and conduct upselling to existing customers
Proactively call to convert jobs into contracts
Identify and follow-up complaints from newly signed up customers to prevent pre-mature termination
Process all customers' contracts and job orders in timely manner
Effectively plan Residential Specialist's work for optimum productivity
Ensure all documentation pertaining to customers are updated into the respective service database timely and accurately
Ensure the sales loop is reported accurately on daily basis
Work out and agree on a payment plan with customer and support Residential Specialist as and when necessary
Any other task or duties that maybe assigned from time to time

Requirements:The ideal candidate will possess:

Minimum a Diploma in related discipline of studies with proven track record in telemarketing environment

Highly successful at converting incoming enquiries into sales or secure appointment for site inspection

Good communication skills and has the ability to communicate fluently on the phone
Call centre experience is an added advantage
Good planning and organisational skills with attention to details
Ability to priorities tasks with effective time management
Good understanding of Business clients in your designated locations
Autonomous and thrive on challenges

Highly Desirable:Excellent customer service via phone & negotiation skills

Ability and driven to convert incoming enquiries into sales or secure appointment for site inspection & exceed targets

Versatility to build rapport with people at all levelsMulti-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantageCommercially focused acumenBenefits:Rewards and Benefits

Attractive base salary and incentives
Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
Out-patient & Specialist Coverage
Dental & Optical Coverage
Additional Retirement benefits
Staff Purchase Plans

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Residential Indoor Sales Specialist and Sales Team.Equal OpportunitiesRentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.Locations:Rentokil Initial (M) Sdn. Bhd.,Unit 8-1, Level 8, Tower 8, UOA Business Park,No. 1, Jalan Pengaturcara U1/51A, Seksyen U1, 40150 Shah Alam, Selangor Darul Ehsan

Rentokil Initial

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