Position: Customer service - Mandarin REMOTE Setup Shift: Rotational Shift including night shift Job Description Key Responsibilities: Respond promptly and professionally to customer inquiries via live chat and messaging platforms Assist customers with product/service questions, billing issues, troubleshooting, and other support needs Maintain a high level of product knowledge to offer accurate information and solutions Escalate complex issues to the appropriate team or supervisor when necessary Document interactions and update customer records in the CRM system Meet performance metrics such as response time, resolution time, and customer satisfaction Collaborate with team members to improve customer experience and internal processes Provide feedback to management regarding recurring issues or potential improvements Show more Show less