Retail Outlet Manager/Assistant Manager
Asure Amusement (My) Sdn. Bhd.
- Kuala Lumpur
- Permanent
- Full-time
- Proven experience in a managerial role, preferably in the retail or entertainment industry.
- Can speak in English & Mandarin.
- Excellent leadership and communication skills, with the ability to motivate and inspire a team.
- Strong customer service orientation and a genuine passion for delivering exceptional guest experiences.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Proficiency in inventory management, sales forecasting, and budgeting.
- Knowledge of arcade games and amusement industry trends is a plus.
- Bachelor's degree in business administration or a related field is preferred.
- Flexible schedule, including evenings, weekends, and holidays, as required.
- Demonstrated problem-solving abilities and a proactive approach to resolving issues.
- Must be detail-oriented, organized, and capable of multitasking effectively.
- Oversee all aspects of arcade operations, including staff management, inventory control, and customer service.
- Hire, train, and supervise arcade staff, ensuring they provide friendly and efficient service to all guests.
- Develop and implement strategies to drive sales and achieve revenue targets.
- Maintain high standards of cleanliness, safety, and maintenance throughout the arcade.
- Monitor inventory levels and order supplies as needed to ensure uninterrupted operation.
- Coordinate arcade promotions, events, and special activities to attract and retain customers.
- Handle customer inquiries, feedback, and complaints in a professional and timely manner.
- Analyze sales data and financial reports to identify areas for improvement and implement corrective actions.
- Ensure compliance with all company policies, procedures, and regulations.
- Foster a positive work environment that promotes teamwork, creativity, and innovation among staff.
- Annual Leave
- Medical Leave
- Medical Claim
- EPF
- SOCSO
- Monthly Sales Incentive & Commission
- Training Provided
- Commission Payment
- Bonus
- Performance Incentive
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