Head of IT Governance & Vendor Management
- Kuala Lumpur
- Permanent
- Full-time
- Develop, implement, and maintain IT governance frameworks, ensuring alignment with regulatory requirements, industry standards, and best practices.
- Lead IT risk management initiatives, including identifying, assessing, and mitigating risks to ensure compliance with internal policies and regulatory expectations.
- Ensure timely and accurate reporting of IT risks and compliance metrics to management, risk committees, and board committees.
- Manage IT audits, both internal and external, ensuring readiness and swift remediation of Findings
- Establish and enforce policies, standards and procedures that guides IT/Digital Innovation.
- Establish and enforce structured management protocols for IT systems and processes.
- Leverage change management in process improvement frameworks to drive eKiciencyand enhance user satisfaction.
- Design and implement a comprehensive vendor management framework that aligns with organizational goals and IT governance standards.
- Co-lead the evaluation, selection, and onboarding of IT vendors, ensuring optimal cost, quality, and compliance with organizational requirements.
- Establish and oversee vendor performance metrics (SLAs/KPIs), conducting regular reviews to ensure adherence to contractual obligations and quality standards.
- Foster strong relationships with key vendors to ensure alignment with the banks operational and strategic priorities.
- Identify, assess, and mitigate risks associated with third-party vendors, including operational, financial, and compliance risks.
- Champion Governance and Change management as a tool for driving innovation. In achieving customer centric and operational eKiciency goals
- Assist and ensure alignment with vendors to identify and integrate new technologies and solutions that adhere to IT governance frameworks and organizational strategies.
- Proven experience in governance, risk management, and/or change management, customer experience strategy, process improvement and vendor management.
- Strong leadership qualities with the track record of inspiring teams and delivering transformational results.
- Exceptional communication skills, with the ability to prepare and present high-quality reports to senior leadership and board committees.