We are a fast-growing SaaS company in the EduTech space, operating mainly in Singapore, Vietnam, Malaysia, and Indonesia. With more than 1700 schools as customers, our mission is to revolutionize early childhood education through technology and provide innovative solutions to our customers. With a team of 60 talented individuals, we are committed to transforming the way education is delivered in the Southeast Asian region and beyond.As the Angel - The Customer Success Account Manager, you are responsible for the adoption, usage and success of a portfolio of clients. By building trust and enabling the success of your clients, you will be able to drive revenue growth through renewals and upselling. You are the primary customer-facing role, and your insights and relationships will allow you to realise incredible value for our customers, helping them love LittleLives as much as we do!What you will be doingBuild and maintain strong, long-lasting client relationshipsNegotiate contracts and close agreements to maximize profitsDevelop trusted advisor relationships with key accounts, customer stakeholders and executive sponsorsEnsure the timely and successful delivery of our solutions according to customer needs and objectivesDevelop new business with existing clients and/or identify areas of improvement to meet sales quotasForecast and track key account metrics (e.g. quarterly sales results and annual forecasts)Prepare reports on account statusCollaborate with sales team to identify and grow opportunities within territoryAssist with challenging client requests or issue escalations as neededRequirementsProven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant roleDemonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-levelSolid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)Experience delivering client-focused solutions to customer needsProven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detailExcellent listening, negotiation and presentation abilitiesStrong verbal and written communication skillsThis role requires the person to be able to deliver training in Chinese to our clients
