Customer Service Representative - Mandarin Speaking
Teleperformance
Pulau Pinang
RM 33,600-39,600 per year
Permanent
Full-time
2 months ago
Job Details Location: George Town, Penang Shift : 9am to 6pm or 12pm to 9pm Who is Teleperformance Malaysia Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,000 full-time employees globally. Teleperformance in Malaysia has been certified to be a Great Place to Work (GPTW) for 5 years continuously (2020 to 2024). Responsibilities Answer customer inquiries over the phone, chat, and/or email Log customer interactions in our system for proper documentation Follow-up with customers as appropriate Review customer's account to identify and offer products that will benefit the customers (Sales Representative) Participate in team meetings and strategize on team performance improvement Participate in one-on-one coaching sessions with direct manager to strategize on individual performance improvement Qualifications: Bachelor's degree or Diploma in any discipline Fluency in written and spoken English and Mandarin/Cantonese Experienced or interest in a BPO, Customer Service, and/or Sales Willing to relocate to Penang #FastPaced #Fun #Diversity #BestPlaceToWork #WorkLifeBalance #GenZ #Dynamic #FreshGrad #KickStartYourCareer #WorkHardPlayHard
