Purpose of Job The purpose of the job is to provide excellent customer service , data management , and administrative support to ensure the effective and efficient processing of client's account-related tasks. The role aims to maintain accurate and up-to-date records, facilitate smooth operations, and support the overall operation functions of the Company. Key Responsibilities Operation Support Response to customer and/or insurer inquiries and requests via phone or email in a timely and professional manner Maintain records of transactions for auditing and reporting purposes. Manage data entry and update client account information into a database system. Conduct regular data quality checks to identify and correct any discrepancies or errors. Maintain physical filing systems for documents related to client accounts. Organize and file cover notes, policy documents, and other relevant paperwork. Compliance Ensure compliance with relevant company and/or group policies and procedures. Maintain accurate records and correspondence. Representing the Company Perform any other reasonable duties as required. Knowledge and Experience SPM, Diploma or equivalent qualification with a minimum of 1 year of working experience. Preferably with experience in customer service or administrative experience. Good communication skills. Attention to detail and compliance-oriented mindset. Show more Show less