Job Purpose Monitoring the CRM Flow & CRM Maintenances Monitoring and checking RPA Maintenances/Host Maintenances Attending query emails BPPS Approver/AOB Approver Close eKYC Account/Close CRR Account SI reminder EOD BPPS report/CPC collection account Checker Unfreeze Account/Freeze Account Inward Return entries posting Outward Return/ICC/OCC entries posting BPPS posting Processing Payrolls CTR Report/Staff Exit List/unpledged FD maintenance checking Close CRR Account/ CRR Refund Process KWAP Pension payment BDS overriding/BDS vouchers signing Yearly UMA reporting submission KEY RESPONSIBILIES Assist in leading the team and provide guidance and support when needed Ensure the RPA processes are attended within the TAT and check it Ensure the accuracy of updating/maintaining the customer's information Response to Contact Centre/CCU/branches' enquiries ensuring all are resolved timely and accurately Show more Show less