The Role Responsibilities Job Role To perform specific duties as instructed by the team management and to assist the team management in overseeing the daily processing / delivery of trade services by the team to customers. Key Responsibilities Assist manager in consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency / accuracy standards and good business processes / judgments. Assist the Manager in managing the cost budget allocated to the team by ensuring optimum utilization of available resources, implementation of creative cost-reduction solutions and minimizing wastage. Assist in Managing the operational risk of the team to avoid operational / reputational losses and ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company / Group. Support the roll-out of appropriate quality management systems in the team to measure the qualitative performance of the team / individuals, facilitate improvement initiatives and help cultivate a Service Excellence culture among the team members. Verify transactions processed by Associates and release those that fall within own delegated release authority. Assist the team management in overseeing the daily operations of the team and contribute towards meeting the team's objectives. Ensure that the set productivity targets (efficiency, accuracy, etc) and processing turnaround standards are achieved (within own area of responsibility). Contribute to the development of associates by guiding, coaching, motivating, supporting and assisting selected number of associates. Ensure due care and diligence is exercised on day to day operational matters relating to Money Laundering and KYC, acquiring relevant knowledge and training thus, providing support to superiors and subordinates. Key Control Standards Assessment within department with nil over dues. Follow up on corrective / preventive actions to a point where concerns arising from these findings are addressed to a satisfactory level. Ensure full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company / Group. Comply with Group / Local Sanctions Policy and Procedures. Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and reporting all suspicious transactions including transactions having Red-Flag alerts to AML approvers. To promote the culture and practice of compliance within the letter and spirit of regulatory requirements and ethical standards in the conduct of business. To have good judgment and an inquisitive approach to practices and procedures on AML. To have personal authority and integrity, independence and resilience while handling such transactions. Wherever complexity exists in the transaction, conduct review to ascertain whether the transaction has any Money Laundering aspects and escalate to AML advisors. To perform translations in documents / instruments / instructions from Chinese to English language. Key Stakeholders Unit Manager/ Manager Trade Services, Standard Chartered Global Business Services Sdn. Bhd Officers / Associates Trade Services, Spoke countries Other Responsibilities Knowledge of core banking, products and operations with a good knowledge of Trade Finance Products. Risk Management: Risk awareness, especially around potential client data confidentiality breaches and reputational risks associated with client servicing. Ability to identify, Assess, Monitor, Control and mitigate risks to the firm. Knowledge of Group Policies and Procedures. Business Strategy and Model Awareness and understanding of the firm's business strategy and model appropriate to the role. Governance, Oversight and Controls The ability to assess the effectiveness of the firm's arrangements to deliver effective governance, oversight, and controls in the business and, if necessary, oversee changes in these areas Detailed orientated, team player, takes end to end ownership, drive for results to support / grow the business, sustain intensity and optimism while focusing on delivering excellent service to clients. Ability to establish and maintain effective working relationships with peers and business partners. Excellent interpersonal skills and positive attitude. Developing team members to achieve the desired level of productivity and competency. Meeting productivity standards in terms of processing efficiency and accuracy of output. Achieves the processing turnaround standards as stipulated in the Service Level Agreement between the dept. and various Spoke countries. Must be client focused. Stakeholder Management Our Ideal Candidate B.A (Hons) in Accounting and Finance / Business Admin / Economy Minimum of 5 years of experience in Banking and or Service Languages English, Malay, Mandarin ( To perform translations in documents / instruments / instructions from Chinese to English language). Role Specific Technical Competencies Accounting work Trade Documentary credits work MS Office Application Written and oral communication skills in English Written and oral communication skills in Mandarin About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to , together with our brand promise, to be are achieved by how we each live our . When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental / maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
