Customer Service Representative - Mandarin Speaking

Teleperformance

  • Selangor
  • RM 36,000-46,800 per year
  • Permanent
  • Full-time
  • 1 month ago
Job Details Location: Kelana Center Point, Petaling Jaya, Selangor Shift: 5 working days (rotational shift) Who is Teleperformance Malaysia Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified. Responsibilities: Deliver prompt customer support via various channels (calls, email, live chat) with professionalism and efficiency. Execute client instructions, resolve issues, and cross-sell bank products. Gather feedback, meet productivity standards, and continuously improve service quality. Stay updated on products and skills through training. Identify and address financial needs, safeguard customer information, and maintain brand loyalty. Collaborate with team members to enhance customer support and adhere to company policies and performance indicators Qualifications: Fluent in both English, and Mandarin (reading, writing and speaking) Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field 6 months to 1 year of minimum experience in Customer Service in Banking Industry preferred. Willing to work rotational shift Open to relocating to Selangor. #FastPaced #Fun #Diversity #BestPlaceToWork #WorkLifeBalance #GenZ #Dynamic #FreshGrad #KickStartYourCareer #WorkHardPlayHard

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