Team Leader Support Specialist APAC

SOCRadar

  • Malaysia
  • Permanent
  • Full-time
  • 8 days ago
Build a great career with Socradar!SOCRadar is well positioned for continued success with a focus on innovation, global expansion, and feature-rich multifunctionality. Enterprises around the world are increasingly selecting SOCRadar to get proactive by understanding their attack surface and gaining automation-enabled visibility into surface, deep, and dark web. Our customers worldwide leverage our expertise and investment in scalable, innovative solutions to protect their most valuable assets: brand reputation, employees, customers and overall business operations. Our mission is to enable the organizations to get proactive against evolving cyber threatsWhat will the Senior Support Specialist do:Support staff who meet all the requirements to solve the problems faced by our customers in the best way possible regarding our platform-based services we provide within the scope of Cyber Security Threat Intelligence.Responsibilities:
  • Ensuring the accurate review and elimination of cyber threat intelligence findings generated by the platform
  • Staying up-to-date in the changing threat landscape
  • Conducting platform-independent research on attack surface management and digital risk protection for customers
  • Meeting the technical requests of corporate customers using our platform and conducting customer meetings
  • Reporting and explaining cyber threat intelligence findings generated by the platform to the customer
  • Ensuring that customer requests are communicated to the relevant units within the company and following up on the process
  • Analyzing cyber threat intelligence findings generated by the platform and verifying the accuracy of findings from different sources
  • Preparing technical content, reports, and blog posts on a requested topic
  • Writing scripts to automate routine tasks when necessary
  • Creating an environment and performing verification for customers who request 0-day or critical vulnerabilities
Note: Nothing in this job description restricts management's right to assign or reassign additional duties and responsibilities to this job at any time.Qualifications:
  • At least 6 years of experience in cybersecurity
  • University graduates, preferably in engineering departments (Especially Computer, Electronics and Telecommunications, Electrical/Electronics, etc.)
  • Master of the OSINT concept
  • Knowledge of TCP/IP, web, and network security
  • Knowledge/experience in penetration testing and vulnerability assessment and actively participated in penetration tests
  • Importance of reporting and documentation
  • Experienced with Linux.
  • Knowledge of virtualization
  • Basic knowledge of malware is preferred
  • Self-disciplined.
  • Strong analytical skills and ability to effectively prioritize and coordinate multiple tasks simultaneously
  • Ability to adapt to intense work tempo, teamwork, open to learning, research, high communication and coordination skills, self-motivated
What does SOCRadar offer teammates?
  • Talented and Experienced Teammates,
  • Private Health Insurance,
  • Remote working environment
  • SOCRadar Academy E-learning Platform,
  • Birthday & October Security Awareness Month Day off.

SOCRadar