Key Responsibilities Information Security Monitor and respond to alerts related to network, endpoint, and system security. Conduct periodic vulnerability assessments and participate in remediation efforts. Assist in implementing and maintaining security policies, procedures, and standards. Support audit and compliance initiatives (e.g., SOC 2, ISO 27001, client security reviews, Data Privacy Act). Investigate and document security incidents, including root cause analysis and follow-up. Manage and support endpoint encryption, secure configurations, and identity access controls. Participate in system hardening initiatives using frameworks such as CIS, NIST, or ISO 27001. Contribute to disaster recovery and business continuity planning and testing. IT Support Provide day-to-day support for users in both Malaysia and the Philippines, including remote troubleshooting. Set up, configure, and maintain laptops, desktops, printers, and other IT assets. Manage user accounts, credentials, and access to systems and business applications. Support onboarding and offboarding activities, including asset deployment and access provisioning. Troubleshoot issues related to hardware, software, operating systems, and basic networking. Maintain IT asset inventory and ensure accurate records of device allocation and support history. Coordinate with vendors or external partners as needed for issue resolution or escalations. Document IT procedures and contribute to the internal knowledge base. Qualifications Bachelor&aposs degree in Information Technology, Computer Science, Cybersecurity, or a related field. At least 2 years of combined experience in IT support and cybersecurity roles. Strong working knowledge of Microsoft 365, Windows OS, Active Directory, Google Workspace, and endpoint protection tools. Familiarity with IT security practices, controls, and frameworks (e.g., SOC 2, ISO 27001, NIST, CIS). Experience using ticketing systems and basic scripting or automation is a plus. Certifications such as CompTIA Security+, Microsoft 365 Certified, or ITIL are a strong advantage. Effective communication skills and ability to support users across different time zones and roles. Preferred Experience working with multinational or distributed teams. Knowledge of Philippine and Malaysian data privacy regulations (e.g., Data Privacy Act, PDPA). Prior experience in BPO, professional services, or regulated industries is an advantage. Show more Show less