Senior Executive, After Sales Strategy (Automotive)
Selangor
Permanent
Full-time
20 days ago
Job Overview We are looking for a driven and resourceful Senior Executive to join our After Sales team . In this role, you will focus on improving service processes, supporting dealers, and enhancing customer satisfaction . You will also work closely with dealers and internal teams to ensure high service standards, smooth operations, and continuous improvement. Key Responsibilities Improve after sales processes to enhance customer satisfaction. Support dealers to increase productivity and service quality. Introduce tools and ideas that simplify dealers' daily operations. Maintain and enhance Service Standard Operating Procedures (SOPs). Research competitor practices and apply relevant improvements. Plan and implement improvement activities (e.g., KAIZEN initiatives). Provide training and guidance to dealer service managers and owners. Coach team members to achieve performance goals. Oversee projects and ensure they are completed on time. Requirements Diploma or Degree in Engineering, Business, Marketing, or a related field. Experience in automotive after sales or service operations is preferred. Minimum 3 years of experience in a business analyst or process improvement-related role. Good skills in Microsoft Office (Excel, Word, PowerPoint). Strong problem-solving, communication, and teamwork skills. Self-motivated and able to work independently. Show more Show less