Customer Service Executive (Mandarin Speaking)

Talent Recruit

  • Kuala Lumpur
  • Permanent
  • Full-time
  • 2 months ago
About the job Customer Service Executive (Mandarin Speaking)Company Background:We are representing a fintech wealth management platform headquartered in Singapore. They specialise in providing a comprehensive range of investment products and services to financial advisory firms, financial institutions, banks, internet companies, multinational companies, as well as retail and high net worth investors in Asia.Job Responsibilities:
  • Provide outstanding customer service by addressing client inquiries and resolving issues promptly.
  • Communicate effectively with clients through various channels, including email, phone, and Live Chat.
  • Collaborate with internal teams to ensure timely and accurate delivery of services.
  • Proactively identify and resolve issues to ensure client satisfaction.
  • Analyse client feedback to identify areas for improvement and implement solutions.
Job Requirements:
  • Possess a diploma or higher educational qualification.
  • Understanding of financial markets, investment products, and regulatory requirements will be an advantage.
  • Ability to multitask and prioritise effectively in a dynamic and fast-paced financial environment.
  • Strong interpersonal and communication skills.
  • Good command of English and Mandarin.
Qualified candidates can apply online or send your resume to ryan{at}talentrecruit.com.myOnly shortlisted candidates will be notified.

Talent Recruit