Rep II - Customer Service Shared Services (Apr to Sep - Maternity Cover)
Cencora
- Kuala Lumpur
- Temporary
- Part-time
- Own the pricing process for the assigned portfolio of countries, ensuring timely completion of pricing and quotation requests.
- Utilize the Global Quotation Engine to accurately complete domestic and international shipment pricing on a daily basis, in accordance with quotation requests.
- Manage and maintain customer files, including country charging files, ensuring all required information and paperwork are gathered and maintained for updating customer files with special rates, routings, and packaging details.
- Communicate effectively with other offices within the World Courier Network to address global pricing and customer service-related matters.
- Prepare re-quotations when necessary, ensuring adjustments are aligned with relevant shipment requirements.
- Engage in regular communication with both external customers and internal departments to address various issues such as emergency shipments, customer account status, invoices, etc.
- Adhere to all procedures, work instructions, and regulatory requirements while performing job duties.
- Provide accurate answers to service-related questions and handle complaints from customers and clients in a courteous manner; escalate complex issues to appropriate personnel as needed.
- Make suggestions and recommendations to the Supervisor/Manager in order to continually improve customer service operations.
- Perform other duties as assigned by management.
- Min. Diploma or equivalent.
- Strong attention to detail and ability to work accurately under time constraints.
- Excellent communication skills (both written and verbal) with the ability to interact professionally with internal teams and external stakeholders.
- Proficient in using computer systems for data entry, email communication, document management, etc.
- Previous experience in customer service or pricing roles is preferred but not required.
- Please note that this position is temporary coverage for maternity leave only and may involve additional tasks as assigned by management during the assignment period.