Job Responsibilities 1. Manage and response to inbound leads from various channels, including phone calls, live chat, and webform leads in line with agreed Service Level Agreements (SLAs) 2. Support event-drive lead activities, including registration drives and RSVP management. 3. Conduct contact discovery and lead enrichment using imported list from data tools such as Lusha, ZoomInfo 4. Provide timely and professional responses to customer inquiries across all inbound channels. 5. Accurately capture, update, and maintain customer information in the CRM system such as SFDC 6. Address and resolve customer complaints with empathy and provide appropriate solutions to their concerns. 7. Maintain high standards of customer support to reinforce positive brand perception. 8. Participate actively in ongoing training sessions and team meetings to continuously improve product knowledge and customer engagement skills. 9. Adhere strictly to company policies, processes and center operational procedures. 10. Assist in contact discovery initiatives to support sales and marketing campaigns. 11. Undertake any other ad-hoc task or project assigned by the company, including outbound support when needed. Qualifications & Requirements 1. 3-5 years previous experience in business-to-business (B2B) phone-based and chat sales, specifically in hardware and Services 2. Quick to adopt new skills, motivated for career development, and able to develop an excellent understanding of the value proposition of company's solution. 3. Knowledge of various tools like SFDC, LinkedIn Navigator, Zoominfo, Lusha etc 4. Ability to multitask and manage priorities in a fast-paced environment. 5. Customer-first mindset with a focus on delivering quality service. 6. Bachelor's Degree or professional qualification in business study 7. Previous experience in a contact center, inside sales or lead development role preferred.