Executive - Immigration Liaison

Job DescriptionThe Role:

Immigration Liaison serves as the key contact between company and immigration authorities to facilitate student visa processing.
This role involves coordinating and submitting required documentation, following up on application statuses, and ensuring compliance with immigration policies and procedures.
The liaison ensures timely communication and resolution of issues, supporting a smooth and efficient visa approval process for international students.

The Responsibilities of the Role:

Submission of students' applications/documents that are required by the Immigration Department for the issuance of eVAL.
Submission of Students' passports along with the documents that are required by the Immigration Department for the issuance of Student Pass, Special Pass, and Dependent Pass.
Accept passports and any additional documents from Institutes.
Ensure passports are kept in the safe box while they are in EMGS possession.
To vet through the documents using the processing checklist as a guideline.
To make sure that STAR System statuses are updated correctly.
To be the point of escalation/contact between Immigration Department and Operations.
To be the point of contact between Immigration Department and Institutions.
Highlight all urgent cases to the Line Manager for further assistance.
To seek Line Manager Assistance whenever needed.
Highlight any downtime or technical issue to the Line manager for further escalation.
Undertake any other ad-hoc tasks assigned by the Line Manager or any other Operations Management team as and when required.
When operational situations arise, management will require the executive to stay back and complete all assigned duties.

Skill Requirements:

Able to read, write and speak English and Malay.
Basic Computer knowledge: MS Office (Word, Power Point & Excel).
Good multitasking ability.
Customer service oriented.
Willingness to learn and fast learner.
Ability to work in a fast-moving environment.
Minimum Diploma with prior related working experience (preferably minimum 1 year experience in contact centre,) or equivalent combination of education and experience.
Basic Computer knowledge: MS Office (Word, Power Point & Excel)
Highly proficient in spoken and written English and Bahasa Malaysia.
Display excellent communication and willingness to learn/fast learner.
Able to work as a member of a team independently.

The Package :

Experience Required :

Location :

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