Security Operation Analyst

• Responsible for all security incidents which includes investigation, troubleshooting, resolving and dispatching of tickets. (Ownership of all security incidents through to resolution)
• Administer the global Endpoint Protection System at NDBS sites including configuration, consolidating, monitoring performance and logs collection.
• Responsible to complete reporting templates based on security incidents.
• Responsible to retain incidents based on its full lifecycle and escalation as required.
• Responsible to monitor security incident queues, monitoring of client, server and network security systems.
• Pro-active discovery of security issues using approved tools.
• Responsible for providing trend analysis to the Management team to enable them to make informed decisions regarding resource management.
• Ensure that documentation is maintained and kept up to date in line with NDBS standards and policies.
• Share acquired knowledge with colleagues through formal documentation and communications sessions.
• To carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed.
• Always ensure that company Policies, Standards and Standard Operating Procedures (SOPs) are adhered to.
• As a member of the global NDBS community, you will be a champion of the organization values and culture, while demonstrating and openly encouraging the behaviours expected from a professional, best in-class IT team.

• University degree in Information Technology.
• Min 1 years of experience IT systems - Microsoft & Network administration.
• Proven experience in Trend Micro Products.
• Proven experience in IT Support.
• Proven experience in Endpoint Protection/Anti-Virus/ knowledge in Security.
• Willing to work in a shift rotation. (Mandatory)
• Relevant industry experience.
• Fluent in English, experience in international collaboration.
• Willing to work in Cyberjaya, Selangor.
• Able to travel when/if required.

NTT Data