APPLICATION SUPPORT ( KL )
CityRecruit
- Kuala Lumpur
- RM 5,300-9,000 per month
- Permanent
- Full-time
- Responds to telephone calls, chat or email requests for technical support including troubleshooting and investigating defects in a pleasant, professional manner.
- Providing a high level of service to customers and adhering to company strict SLAs for response and resolution times.
- Follow up closely with customers to ensure full resolution of issues.
- Deployment of service releases, patches, requests and customizations.
- Compiling documentation related support calls, resolutions, and follow-ups with users to ensure an acceptable solution has been reached.
- Conduct application training for internal & external users’ other duties as assigned.
- May require an associate degree in a related area.
- At least 4 years of related experience.
- Ability to troubleshoot and diagnose problem.
- Good customer service skills.
- Ability to work both independently and as part of a team.
- High level of interpersonal skills to work effectively with others.
- Works under minimum supervision.
- Flexibility – responsibilities may require occasional evening and weekend work.
- Basic knowledge in SQL is an added advantage