
Technician 2, Information Technology
- Pulau Pinang
- Permanent
- Full-time
- Diploma in IT or a related field with a minimum of 3 years of relevant work experience.
- Strong analytical and problem-solving skills with the ability to troubleshoot hardware, software, and network issues.
- Ability to work independently as well as collaboratively within a team.
- Willingness to work in a shift-based environment if required.
- Basic programming knowledge is preferred(Bash, Shell, Windows CMD).
- Provide technical support for Unix, Linux, and Windows operating systems, including troubleshooting and resolving system issues.
- Perform hands-on troubleshooting and maintenance for Sun workstations and Windows desktops.
- Support business applications, software installations, and operating system updates.
- Manage cloning and backup processes for Sun workstations and Windows desktops to ensure data integrity and system recovery readiness.
- Maintain comprehensive documentation of processes, procedures, and regular reports to support IT operations.
- Assist in monitoring and supervising repair work, infrastructure upgrades, or project-related tasks as needed.
- Ensure adherence to IT policies, security protocols, and compliance standards.
- Collaborate with cross-functional teams to enhance system efficiency and user experience.
- Continuously explore opportunities for automation and process improvements.