Head of IT Operations(Banking)
- Kuala Lumpur
- Permanent
- Full-time
- Provide strategic and technical leadership for data centre operations in Malaysia.
- Promote a culture of zero-downtime and ensure 100% SLAs and maintain high customer satisfaction.
- Adhere to Group DC baseline policies, procedures, and systems.
- Lead and participate in group-wide initiatives such as sustainability, safety, and cybersecurity programs.
- Track and report on DC operational performance metrics to drive improvements.
- Manage risk and ensure compliance with local legal and regulatory requirements.
- Oversee the rollout of operational teams, systems, and vendors in new data centres.
- Collaborate with cross-functional teams and external stakeholders.
- Proficiency in service and operational management of critical MEP infrastructure and ITIL frameworks. Strong understanding of technical matters, including mechanical and electrical systems.
- Familiarity with ISO standards and local codes of practice related to DC operations. Preferred certifications such as Certified Disaster Recovery,
- Solid knowledge in AWS/Azure/Google networks (NATGW, IGW, VGW, TGW, CloudWAN, VPC peering and etc)
- Knowledge of disaster recovery technologies, methodologies, and industry best practices especially MTD (Minimum Tolerable Downtime) RTO (recovery time objectives) and RPO (recovery point objectives) for the organizations systems.
- Bachelors degree in engineering, Science, IT, or a related field, atleast 8 years of experience in data centre operations management.
- Strong understanding of IT infrastructure, including on-premises, cloud, and hybrid environments.
- Proven track record of successfully implementing IT disaster recovery initiatives in complex environments.
- Ability to lead during crises and manage major changes and incidents. IT Governance & Risk Management