#LI-GM SN421 WO#2 CCO Job Title: Senior System Analyst - L3 Production Support Domain: Customer Management (CCO) Sub-Domain: L3 Support Years of Experience: Senior (L3: 6-9 years) Location: Kuala Lumpur Job Summary: We are looking for a Senior System Analyst with strong expertise in L3 Production Support for Java-based applications and Oracle databases. This role will support critical banking systems under the CCO domain, requiring a deep understanding of incident management, root cause analysis, vendor coordination, and post-production support activities. Experience with Microsoft Dynamics CRM is an added advantage. Key Responsibilities: Serve as a primary point of contact for L3 support of banking applications within the CCO domain. Investigate, analyze, and resolve production issues related to Java applications and Oracle DB. Collaborate with L1/L2 support, testers, vendors, and business users to address incidents and coordinate solutions. Review and manage vendor fixes, verify resolution through testing, and support production implementation. Manage and review test scopes and support User Acceptance Testing (UAT) and Production Implementation (PI). Investigate and provide workarounds for Ctrl-M batch job failures and escalate recurring issues. Track and close PBI (Production Bug/Incident) tickets and support BAU activities across functional domains. Assist in middleware patching, OS patching, and certificate renewals. Ensure system compliance and performance standards are met in a 24/7 environment. Required Skills & Experience: 6-9 years of experience in L3 Production Support, with deep involvement in issue triage, coordination, and resolution. Strong working knowledge of Java/J2EE applications. Proficient in Oracle and/or Microsoft SQL Server database troubleshooting. Hands-on experience with batch job scheduling tools like Ctrl-M. Ability to review logs, investigate performance issues, and recommend solutions. Familiarity with patching processes and SSL certificate renewal workflows. Good to Have: Exposure to CRM platforms, preferably Microsoft Dynamics. Understanding of compliance and regulatory requirements in banking environments. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces .Join Accenture to work at the heart of change. Visit us at Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women.