KYC Site Lead - Executive Director
JPMorgan Chase
- Kuala Lumpur
- Permanent
- Full-time
- Act as a liaison between the regional and global teams and the location to ensure the deliverables of the location and Asia Pacific (APAC) region are met
- Own management and resolution of day to day operational and other related issues and timely resolution of these issues/escalations and instituting proactive measures to prevent recurrence.
- Build effective partnerships across groups - global teams and key business partners, business support groups, peers, and other lines of businesses within J.P. Morgan.
- Maintain strict discipline and rigor around error tracking, analysis, feedback, knowledge management, training, updating of operating procedures, etc.
- Provide effective leadership to the KYC Operations team to meet key process deliverables.
- Represent APAC on regional and global initiatives and play a role in driving change across the region.
- Contribute to the transformation agenda by providing ideas, driving adoption and providing constructive feedback on areas of improvement.
- Drive efficiency and cost targets as per Line of Business guidance.
- Facilitate issue resolution with business, middle office and production locations on conflicting priorities.
- Ensure team's needs and concerns are understood through skip level and provide timely resolution and updates on the actions to the team.
- Ensure satisfactory audit ratings for any audits involving Malaysia or other locations supported from Malaysia.
- Bachelor's degree or equivalent
- Minimum 15 years of experience, with 5+ years in KYC
- Extensive working knowledge and experience of KYC / Customer Identification Program (CIP) / AML rules and regulations, Client Due Diligence, risk assessment and vetting of negative news
- Excellent technical, analytical and research skills with strong working experience with Microsoft Word, Excel and PowerPoint
- Experience of leading large teams or being an active part of transformation project delivering meaning results on cost/ risk
- Effective verbal and written communication skills
- Excellent time management, organizational, relationship building skills
- Quality focused, strong control mind-set and strong customer service skills (e.g. oral and written communication skills)
- Prior experience of adhering to controls and compliance standards
- Ability to grasp/learn concepts and procedures quickly
- Experience in Corporate & Investment Banking