Assistant Manager - Campus Central
Taylor's Education Group
- Malaysia
- Permanent
- Full-time
- Assist in managing the administration of Campus Central to ensure a broad range of quality student services are provided to students and staff, resulting in consistent, innovative and comprehensive services, delivered via counters, online portal, emails and phone.
- Together with the leadership team, lead cultural change within the Campus Central environment and drive the delivery of quality customer service, with a continual focus on improving this service, evidenced by KPI outcomes, benchmarking, and customer feedback.
- Develop and maintain good working relationships with key student administration staff in Faculties and other Departments to lead the consistent interpretation and application of student administration policies and procedures, and to initiate process improvement for implementation.
- Evaluate procedures for establishing and enhancing customer service standards through optimum utilisation of resources; ensure that the department continually provides excellent and cost-effective services at all times.
- Assist in formulating policies and procedures for Campus Central and ensure that these are interpreted correctly.
- Coordinate and ensure timely response on application requests (Request for Documents/Transcripts & Courier) and accurate bulk printing of documents such as Student ID, various verification letters and effective distribution to students.
- Actively participate in staff development / training and team discussions on the continuous improvement and development of services and procedures.
- Good understanding and ability to create an uplifting customer service culture
- Ability to work collaboratively in a team based work environment.
- Ability to communicate with customers, colleagues, business contacts in a courteous and professional manner
- Creative, resourceful and customer focused
- Possess a good command of English. Ability to converse in Mandarin will be an added advantage.
- Good communication, report writing and presentation skills
- Good planning and coordinating skills
- Ability to supervise and train staff, including organising and scheduling work assignments
- Ability to perform consistently under the pressure of deadlines
- Knowledge of and skills in using computer software e.g. Microsoft software applications
- Knowledge of budgeting and management principles and procedures
- Good market knowledge and developments in the education industry
- Ability to work independently in a fast-paced and challenging environment
- Matured, self-motivated and aggressive
- Dynamic with initiative
- Good team player
- Professional appearance and good working attitude
- Pro-active and results oriented with a drive to succeed and achieve goals
- People oriented with warm and cheerful personality
- A strong sense of responsibility