Lead ServiceNow Developer
SWIFT
- Kuala Lumpur
- Permanent
- Full-time
- Design, develop, and implement solutions using ServiceNow platform capabilities.
- Collaborate with multi-functional teams to gather and understand business requirements.
- Customize and configure ServiceNow applications based on business needs.
- Develop and maintain ServiceNow workflows, forms, scripts, and reports.
- Provide technical expertise and support for ServiceNow implementations.
- Bachelor’s degree or equivalent experience in computer science, Information Technology, or related field.
- More than 8 years of hands-on experience working with ServiceNow.
- In-depth knowledge of ServiceNow platform, including but not limited to Incident Management, Organizational Change, and Service Catalog.
- Experience in ServiceNow development, scripting (JavaScript), and integrations.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proven experience in ServiceNow development and customization.
- Certification Certified Application Developer/ ServiceNow Certified System Administrator (added advantage)
- A Solid programming/coding experience in Java & JavaScript
- Understanding of web-browsing technologies (HTML, CSS and AJAX practices) and SOA technologies (micro-services, REST, SOAP)
- Familiar with Unix shell and basic Windows administration.
- Experience with CI/CD development & deployment tools (i.e. Ansible, Maven, Jenkins, Nexus and Git), SQL (i.e. Relational Database (e.g. Oracle, Postgres), NoSQL Databases (e.g. Elasticsearch)) and cloud technology providers (i.e. AWS) would be an advantage.
- A practical working experience in an Agile development (SCRUM) context
- A passion for technology and an interest in staying up to date with the latest technology innovations.
- Takes Accountability for Delivering Results: Decides on and pursues the best course of action to deliver results following in-depth analyses of relevant issues and conflicting factors and after assessing foreseeable risks; follows through to ensure delivery and closure or escalates as needed.
- Demonstrates Operational Excellence: Sets clear standards for quality of work; adheres to / encourages a continuous improvement mindset; implements procedures, standards and policies to ensure operational success in terms of security, availability, reliability and customer satisfaction.
- Expands knowledge: Translates creative ideas into plans or projects for the business; demonstrates a commitment to learn and develop self and others; takes accountability to ensure knowledge is retained and shared to advance organisation capability and gain business advantage.
- Business Understanding and Commercial Sense: Applies understanding of how different divisions contribute to meeting Swift's business objectives; understands market drivers of success and encourages changes to improve offerings while optimising commercial performance.
- Builds and reinforces cost relationships: Builds and maintains effective working relationships with a range of customers; actively listens to and translates complex needs into appropriate solutions while remaining sensitive to the complexities of the business and Swift's commitment to integrity in all relationships; encourages others to demonstrate strong customer focus and responsiveness.
- Leads with a team focus: Forms and mobilises teams; contributes to team effectiveness through people management or professional leadership; respects diversity and encourages others to do so; provides motivational opportunities and recognises differences in team member contributions; serves as a role model by living Swift values.
- Communicates effectively: Communicates effectively across a wide range of practical or theoretical issues; modifies communication style to optimise understanding by others; clarifies applicable goals, objectives, and business situations; acknowledges and respects other views.