Specialist - Knowledge Management (Automation)

AIA

  • Cyberjaya, Selangor
  • Permanent
  • Full-time
  • 16 days ago
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.Sound like you? Then read on.About the RoleResponsible for ensuring AIA’s products, services, and internal business processes meet operational quality standards through automation and data integration. This role focuses on modernizing back-end policy owner maintenance workflows by replacing legacy Excel VBA templates with scalable solutions using Power Query and Power Automate. The successful candidate will design, implement, and maintain automated processes that retrieve policy data via SQL and generate client communications efficiently and accurately.
  • Develop and maintain Power Query solutions to extract, transform, and load policy data from SQL databases.
  • Design and implement Power Automate RPA flows to automate repetitive tasks and integrate with Power Query outputs.
  • Migrate existing Excel VBA templates to Power Platform solutions, ensuring continuity and improved efficiency.
  • Collaborate with operations teams to understand business processes and identify automation opportunities.
  • Ensure data accuracy and integrity in automated workflows, especially for client-facing documents and communications.
  • Monitor and troubleshoot automation flows, ensuring minimal downtime and quick resolution of issues.
  • Document processes, workflows, and technical specifications for audit and training purposes.
Basic Hiring Requirements
  • Experience: 2–4 years in insurance operations or similar back-office processing roles.
  • Technical Skills:
  • Proficient in Power Query and SQL (especially for data retrieval and transformation).
  • Hands-on experience with Power Automate (RPA flows, connectors, approvals).
  • Added Advantages:
  • Experience with Excel VBA, Power BI, or SharePoint.
  • Soft Skills:
  • Strong analytical and problem-solving abilities.
  • Detail-oriented with a focus on data accuracy and compliance.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

AIA