Business Operations Manager - Devialet

  • Petaling Jaya, Selangor
  • Permanent
  • Full-time
  • 11 days ago
About the Brand - Devialet Devialet is a French audio pioneer renowned for pushing the limits of sound engineering and design. Trusted by audiophiles and luxury connoisseurs worldwide, Devialet represents the pinnacle of innovation and refinement-where form and function meet uncompromising performance. Why This Role Matters Selling a Devialet system isn't about shifting units-it's about curating experiences for highly discerning individuals who expect more than just a product. You will play a pivotal role in generating sales growth for customers who demand nothing but the best. What Sets This Role Apart Luxury Brand Leadership - Shape narratives that resonate with affluent audiences and corporate clients, ensuring Devialet is not just heard, but desired. High-Impact Visibility - Your strategies will directly influence revenue growth and Devialet's positioning within Malaysia's luxury landscape. Performance-Driven Rewards - Competitive base salary with incentives tied directly to your success. Growth & Mentorship - Step into a career track that accelerates toward senior commercial leadership. What You Will Be Doing Cultivate new business opportunities with private clients, luxury developers, high-end hospitality, and corporate partners, among others. Deliver bespoke presentations and demonstrations that connect with affluent buyers' aspirations. Manage the full sales cycle-from prospecting to consultative selling to closing. Build and maintain enduring client relationships to drive loyalty and repeat business. Collaborate on premium sales campaigns, activations, and partnership strategies. Stay ahead of luxury market trends, competitive movements, and consumer expectations. Provide timely reporting on pipeline, performance, and customer insights. Key Responsibilities 1. Retail Store Management Lead and supervise Devialet retail staff to achieve monthly sales targets. Ensure customer experience is aligned with Devialet's global luxury retail standards. Oversee merchandising, store presentation, and demo quality to reflect brand excellence. Manage staff, training, and performance evaluation. 2. Dealer Management Build strong relationships with Devialet dealer partners across Malaysia. Track dealer sell-out performance, ensuring accurate and timely reporting. Provide product training, brand guidance, and retail support to dealer staff. Coordinate in-store activations and promotional campaigns with dealer partners. 3. Corporate Sales Develop and grow Devialet's corporate sales channel, targeting premium clients (hospitality, developers, corporate gifting, luxury lifestyle partners). Prepare tailored proposals and close deals directly with corporate clients. Manage the full sales cycle from prospecting to account servicing. 4. Planning & Reporting Participate in monthly and quarterly sales planning with senior management. Monitor sales data (retail, dealer, corporate) and recommend strategies to meet targets. Support new product launches and ensure effective rollout across all channels. What We Are Looking For Proven Luxury Sales Experience - Minimum 5 years in sales with a strong record in luxury, premium, or high-value products (e.g., high-end audio, luxury real estate, fine automobiles, watches, private banking, or lifestyle brands). Affluent Client Mastery - Deep understanding of high-net-worth individuals (HNWIs) and corporate decision-makers, with proven success in influencing high ticket item purchase decisions. Consultative Selling Excellence - Exceptional ability to tell brand stories, create desire, and close with sophistication. Strong negotiation, presentation, and relationship management skills. Strategic thinker with a results-driven mindset. Passion for luxury, design, and innovation. Degree in Business, Marketing, or related field is advantageous but not essential if experience is exceptional. Show more Show less

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