Contact Centre Executive Job Purpose: The incumbent is responsible to provide an efficient and a high quality telephone servicing facility to customers (agents and policyholders) by meeting and exceeding their expectation. To achieve the following Key Performance Indicators (KPI) as a team: Financial - Ensure the team achieves Service Level Agreements (SLA) and maintain cost effective management Customer - Plan and organize Contact Center (CC) activities to meet and exceed customer standards and expectations Operational Performance - To satisfy our customers and shareholders, to excel in business process People - To achieve our goals and contribute to organization learning and innovation process. Job Responsibilities: Deliver world class customer service via telephone Manager customer's expectations and display ownership for customer's requests Liaise with appropriate departments to resolve issues brought up by customers Keep up-to-date on new or enhanced products / services in order to maintain a high level of quality service to customers Job Requirements: At least Diploma or Degree in any field from a recognized college or university Preferably 1 year of working experience in a call center and/or customer service role in the servicing industry. Experience in handling international calls will be an added advantage. Fresh graduates who are looking for challenges in customer service are encouraged to apply. Does this sound like you Apply now! Or send your updated resume to [HIDDEN TEXT]
