Director of Operations

Kuantan, Pahang
Permanent
Full-time

6 days ago

Description:At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experience to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.As the Director of Operations, you will be responsible for the efficient running of Front Office, Housekeeping, Food & Beverage, and Spa in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. Responsibilities may include staff development, scheduling, forecasting and training, ensuring compliance with all operating procedures. The Manager must have strong communication and analytical skills.Responsibilities

Lead daily hotel operations to ensure smooth and efficient service
Champion guest satisfaction and resolve escalated concerns
Drive financial performance through budget oversight and cost control
Mentor and develop department heads and team members
Ensure compliance with brand standards, policies, and safety regulations
Collaborate on strategic planning and business initiatives
Build strong relationships with guests, partners, and industry peers

Qualifications:Qualifications

Bachelor's degree in Business Management or related discipline
At least 5 years of relevant experience
Strong interpersonal and communication skills
Proven leadership in hotel operations, preferably with a Rooms background
Strong financial acumen and strategic thinking
Passion for guest service and team development
Excellent communication and problem-solving skills
Commitment to Hyatt’s values and purpose

Hyatt

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