Job Responsibility Job Summary Provide PC network and technical support to all Smollan clients. Key Responsibilities And Deliverables Provision of User Support Receive and log all requests and incidents. Manage all e-mails, response times, and resolution times according to service level agreements (SLA) Aid and troubleshoot problems according to service level agreements (SLA) Manage desktop uptimes. Procure, service, and replace components to ensure end user satisfaction. Component level troubleshooting and management of mobile and desk side devices Ensure closure of desktop and related incidents, requests, or projects within SLA and quality requirements Install, repair, and troubleshoot software. Upgrade software Install service packs, applications, and remote management. Provide service desk support as per demand requirements. Installation of New or Upgraded PCs Install operating system and software (machine image) Install service packs. Transfer data from old machines Assign asset names. Ensure user satisfaction. Project administration or management Running of System Health Checks Ensure that anti-virus updates are run regularly on all laptops and desktops. Run regular server health checks. Run daily back-up and tape changes. Run monthly back-ups. Run service packs and Windows updates when required. Record and report on any anomalies, incidents, technical problems, or risk issues Test machines to ensure that they meet requirements and standards. Job Requirements Relevant IT related Degree or Diploma A+, N+ certification Certification in SQL; DATABASE; MCSE is advantageous 2-3 years in a PC Support environment Good communication and interpersonal skills Good problem solving and customer service skills Good knowledge of MS Office and a range of PC applications Proficiency in English is a must. Candidate must also be able to speak and write in Mandarin as the role requires the incumbent to deal with stakeholders from Taiwan. Job Benifits MNC Exposure Flexibility Working Hours Career Growth