Job Responsibility Handle software-related requests for assistance (problems) Takes and manages requests that come in by phone, email or through the support ticketing Troubleshoot software and identify root causes of software problems Analyze software related issues and propose solutions Fix software problems and test (verify) solutions prior to implementing them Obtain and log customer feedback for the purpose of process improvement Document software support activities thoroughly, accurately, and in a timely manner Job Requirements Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role. Fresh graduates are encouraged to apply. Possess Diploma/BS Degree in Information Technology, Computer Science or relevant field. Exceptional verbal and written communication skills. Listening ability and patience. Extraordinary customer service and relationship management experience. Critical thinking skills. Job Benifits Opportunities for career progression. Excellent training and development program. Staff team building and outings. Medical benefit