Life at Grab At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia. Get to know the team From detangling complicated use cases to delighting our consumers, the GrabSupport (GS) team provides customer support and solutions to in-country business units for various verticals. We aim to delight our users and turn a negative experience into a positive one. Get to know the role In this role, you are responsible for creating an engaging, relevant, intuitive, end-to-end experience for our driver-partners, merchant-partners and consumers. You will collaborate with Grabbers across the organisation, championing for and creating a customer-centric journey that helps our partners, and consumers get the most out of our products. If you would like to advocate and be a part of this, apply with us today. The Day-to-Day Activities You will participate in technical and product review meetings You are responsible for conducting business analysis with the stakeholders, aligning the Standard Operating Procedures (SOP) You are responsible for delivering high quality, bug-free solutions using in-house built tools You will deep dive into data to conduct advanced statistical analyses You are required to conceptualise analyses to business/product stakeholders effectively The Must-Haves You have Heart, Hunger, Honour and Humility You have a diploma in Information Technology or a related discipline You have at least 3 years of working experience in a relevant field You are proficient in the following languages: HTML, JSON, JavaScript Grab Confidential and Proprietary You are a self-starter, technically competent, quick learner, problem solver, data driven, passionate professional with strong interpersonal, cross-team collaboration and communication skills You have strong analytical and problem solving skills You showcase proactivity and creativity and understand the right balance between product, and business needs You have the ability to manage multiple projects, drive projects with aggressive timelines The Nice-to-Haves Your prior experience in building Automation and Chatbot workflows will be an added advantage