Supervisor, Client Services

Royal Bank of Canada

Kuala Lumpur Putrajaya
Permanent
Full-time

24 days ago

Job SummaryJob DescriptionWhat is the opportunity?RBC Investor & Treasury Services Malaysia is a processing center of operational excellence supporting 10 countries across three geographical time zones. Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; Data Service Delivery; Entitlements – income and corporate actions and Reconciliations. The country employs a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our ‘centres of excellence’ and to implement/leverage standard processes globally.You will be supporting UK region, working hours would be between 3pm to 12am or 4pm to 1am. However, flexibility is required to support business needs.What will you do?

Point of contact for servicing our clients and collaborating with the RBC operations, market and other providers
Investigate and respond proactively on custody client servicing for a designated portfolio of client relationships across product base (Settlements, Cash & Corporate Action related enquiries). The team is also responsible to send various reports to clients.
Monitor and regularly exceed “Service Quality” of CSR team to ensure high Customer Service Standards and drive rigorous customer centric quality campaigns to increase quality awareness in the team
Regularly exceed required Service Level Agreement & KPI/KQI targets
Regularly receive positive feedback from clients and the wider RBC Investor & Treasury Services community
Monitor workflows including working with the Manager and others to effectively allocate resources where they are needed on a daily basis (i.e. Resource Planning & Management)

What do you need to succeed?Must-have

3-5 relevant industry experience
Good knowledge about Custody – mainly Corporate action will be preferred
Excellent attention to detail
Good organization skills and ability to prioritize workloads to meet tight deadlines
Good interpersonal skills and networking skills with all stakeholders

Nice-to-have

Prior exposure to Custody operation – Strong knowledge on Corporate action

What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation
Leaders who support your development through coaching and managing opportunities
A world-class training program in financial services
A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded

Job Skills Active Learning, Adaptability, Customer Service, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Operational Delivery, Product Services, Time ManagementAdditional Job DetailsAddress: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYACity: PutrajayaCountry: MalaysiaWork hours/week: 40Employment Type: Full timePlatform: Wealth ManagementJob Type: RegularPay Type: SalariedPosted Date: 2024-04-03Application Deadline: 2024-04-22Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Royal Bank of Canada

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