Event Client Servicing Manager

• Bachelor's degree in event management, hospitality, business administration, or related field (Master's degree preferred).
• Minimum 3 years of experience in event management, with a demonstrated track record of managing client relationships and leading successful event teams.
• Strong leadership and interpersonal skills, with the ability to inspire and motivate team members to achieve excellence.
• Excellent communication and negotiation abilities, with a customer-centric approach to service delivery.
• Proven expertise in strategic event planning, budget management, and risk assessment.
• Proficiency in event management software and Microsoft Office suite.
• Flexibility to work evenings, weekends, and travel as required for events.
• Relevant certifications in event management, project management, or leadership are desirable.

• Serve as the main point of contact for key clients, fostering strong relationships and understanding their needs and objectives.
• Lead client meetings and consultations to gather requirements, provide recommendations, and address any concerns or inquiries.

• Manage and mentor a team of event professionals, providing guidance, support, and ongoing training to ensure high performance and job satisfaction.
• Delegate tasks and responsibilities effectively, leveraging team strengths and expertise to achieve project goals.

• Collaborate with clients and internal stakeholders to develop strategic event plans aligned with client objectives and organizational goals.
• Oversee the execution of events from concept to completion, ensuring seamless coordination of logistics, vendor management, and onsite operations.

• Develop event budgets in collaboration with clients and finance teams, ensuring accurate cost estimation and adherence to financial guidelines.
• Monitor expenses throughout the event lifecycle, identifying opportunities for cost optimization and resource allocation.

• Implement quality assurance processes to uphold high standards of service delivery and customer satisfaction.
• Proactively identify and mitigate potential risks and challenges, developing contingency plans to address unforeseen circumstances.

• Conduct post-event evaluations to assess the success of events and identify areas for improvement.
• Analyze client feedback, performance metrics, and industry trends to inform future event strategies and initiatives.

• EPF & Socso
• Medical Leave
• Annual Leave

Maukerja